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Complaints Procedure

From time to time parents/carers, and others connected with the school, may become aware of matters which cause them concern. To encourage resolution of such situations Hales Valley Trust has a clear complaints policy and procedure which can be found below.

The procedure is devised with the intention that it will:

  • Usually be possible to resolve problems by informal means
  • Be simple to use and understand
  • Be non-adversarial
  • Provide confidentiality
  • Allow problems to be handled swiftly
  • Address all the points at issue
  • Inform future practice so that the problem is unlikely to recur.